Shipping policy

Thank you for shopping at Zaokae. We are committed to establishing a fully transparent, highly trackable, and compliant logistics framework. This Shipping Policy governs all retail orders transactions initiated by consumers residing within the territory of the United States.

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1. Target Market Jurisdiction and Settlement Currency

• Authorized Destination Market: We exclusively offer fulfillment and physical delivery services to destinations within the United States.
• Transactional Currency Framework: All retail product listings, cart subtotals, tax evaluations, and checkout transactions are displayed, calculated, and processed strictly in United States Dollars (USD).

2. Transparent Shipping Fees

• Complimentary Standard Shipping: We provide 100% Free Standard Shipping on all retail orders bound for the United States. There are no minimum volume requirements, no hidden logistics surcharges, no entry restocking fees, and no mandatory subscription barriers. The checkout total is final.

3. Structured Order Handling and Transit Timelines

To ensure structural data alignment with global commerce networks, our logistics division strictly adheres to the following synchronized operational parameters:

4. Verification and End-to-End Tracking

Following shipment dispatch from our facilities, a formal delivery confirmation dispatch is transmitted via electronic mail containing unique tracking identifiers. These parcel tracking codes typically become active on major postal network registries within 24 to 48 hours. Consumers are invited to monitor their tracking trajectory directly via our online platform or independent global postal network databases.

5. Address Amendments and Order Cancellations

Our automation systems process shipments swiftly. If you detect a structural error in your delivery address or require a complete order cancellation, you must file an immediate request to support@zaokae.com within 2 hours following purchase confirmation. Once an order enters our automated handling lifecycle or is transferred to a primary transit courier, address modifications or structural cancellations cannot be executed.

6. Missing Shipments and Non-Delivery Protocols

If your package has not reached its destination within our estimated 13 business days transit threshold, please allow a buffer of an additional 2 business days for carrier sorting delays. If delivery is still unfulfilled, please communicate with our support line at support@zaokae.com along with your order identifier. We will immediately initiate a formal inquiry with the courier entity. In verified instances of transit loss, we will arrange a full refund or a complete product replacement at $0 expense to you.

7. Damaged or Compromised Freight Upon Arrival

If an item arrives damaged from transit pressure, please document the physical condition via high-resolution photography or continuous video media within 48 hours of carrier drop-off. Send the file attachments to support@zaokae.com. Upon swift verification, we will issue a brand-new replacement package immediately or initiate a full financial refund in USD, completely aligned with your preference.

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Corporate Contact Identification & Statutory Representation

For questions or formal audits regarding our international logistics, payment processing safety, or data practices, please reach out directly to our corporate head office:

Store Front Name: Zaokae
Legal Parent Corporate Entity: MDJ FOODS PTY LTD
Australian Company Number (ACN): 697 259 135
Jurisdiction of Registry: Corporations Act 2001, New South Wales, Australia
Verified Corporate Email: support@zaokae.com
Corporate Phone Number: +61 485 842 116
Statutory Registered Business Address: Unit 4, 10 Bates Ave, Paddington, NSW 2021, Australia