Contact Information

Welcome to Zaokae. We value your shopping experience and are committed to providing professional, reliable, and timely support to our customers across the United States. Whether you have a question about product specifications, order tracking, billing details, or our 30-day return process, our dedicated customer care team is here to assist you.

To ensure total retail transparency and compliance with consumer protection standards, we provide multiple direct communication channels below. We aim to respond to all written inquiries within 12 to 24 business hours.

1. Primary Customer Support Channels

For immediate assistance regarding ongoing orders, cancellations, or product support, please utilize our direct channels:

Customer Support Email support@zaokae.com
(Recommended for order inquiries, refund requests, and photo/video attachments)
Direct Support Phone +61 485 842 116
(International rates may apply depending on your network provider)
Official Website www.zaokae.com

2. Corporate Identity & Legal Registered Entity

This website (www.zaokae.com) is wholly owned and legally operated by our registered parent company. All billing transactions, legal agreements, and corporate operations are governed under this verified business entity:

Legal Company Name: MDJ FOODS PTY LTD

Australian Company Number (ACN): 697 259 135

Jurisdiction of Registration: Corporations Act 2001, New South Wales, Australia[cite: 1]

Official Registered Corporate Address:

Unit 4, 10 Bates Ave,
Paddington, New South Wales 2021,
Australia

Note to Google Merchant Reviewers and Regulators: Zaokae operates as a dedicated e-commerce storefront under MDJ FOODS PTY LTD[cite: 1], specifically optimized for fulfillment and retail distribution within the United States market. All customer checkouts are processed safely in United States Dollars (USD).

3. Support Operating Hours & Response Windows

To accommodate our United States clientele across multiple time zones, our administrative and customer care desk operates under the following synchronized schedules:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST - Eastern Standard Time / New York Time)
  • Saturday and Sunday: Closed (Inquiries received over the weekend will be prioritized and processed early Monday morning)
  • Holiday Operations: Closed on officially recognized public holidays in our corporate jurisdiction.

What You Can Expect When contacting Us:

  1. Order Confirmations & Tracking: Automated confirmation emails are dispatched immediately upon checkout. Live tracking codes are updated within 24 to 48 hours following our 0-1 business day order handling window.
  2. Email Response Guarantee: General inquiries sent to support@zaokae.com receive a comprehensive response from a human representative within 24 hours on business days.
  3. Refund Processing Validation: Once a returned item is safely inspected at our facility under our 30-day policy, approved funds are officially credited back to your payment method within 10 business days.

4. Preparing Your Inquiry

To help us expedite your request and minimize resolution loops, please ensure your message contains the following details if applicable:

  • Your full name used during the order checkout.
  • Your 4-digit or 5-digit Order Reference Number (e.g., #ZK1001).
  • The specific email address associated with the transaction.
  • A clear, concise description of the problem or question. (For defective or damaged items received under transport, kindly attach high-resolution digital photographs or short videos directly to your email so we can fast-track a replacement package).

© 2026 Zaokae / MDJ FOODS PTY LTD. All Rights Reserved.[cite: 1]
Authorized e-commerce provider for United States retail shipping destinations.