Refund policy

Last Updated: June 25, 2026

Thank you for shopping at Zaokae. We highly value your consumer experience and are committed to maintaining an honest, fair, and transparent retail ecosystem. This Return & Refund Policy governs all product transactions initiated by consumers within the United States and is structured to comply with standard Federal Trade Commission (FTC) consumer protection mandates.

1. Standard 30-Day Evaluation and Return Window

We provide a comprehensive 30-day return window. You possess exactly 30 calendar days from the official delivery date documented by the carrier tracking logs to initiate a request for a return. If 30 calendar days have elapsed since the documented carrier drop-off, we cannot legally or structurally initiate a financial refund or product exchange template. We kindly invite you to evaluate your items promptly upon arrival.

2. Guaranteed Free Returns with Absolute $0 Surcharges

To ensure total peace of mind for our United States clientele, we provide a completely risk-free return framework:

  • Return Logistics Cost: $0.00. Zaokae will issue a fully prepaid standard return shipping label via electronic mail. The consumer is under zero obligation to pay for outward or return transport fees.
  • Restocking and Administrative Fees: $0.00. We enforce a strict zero-fee operational policy. There are no restocking deductions, processing levies, or hidden administrative costs deducted from your final settlement total.

3. Return Eligibility and Item Condition Criteria

To preserve manufacturing standards and ensure a valid refund processing path, returned merchandise must satisfy the following objective compliance conditions:

  • The item must remain in an unused, unwashed, and uncompromised condition, identical to the state in which it was delivered.
  • The merchandise must be enclosed within its original factory packaging, encompassing all initial product tags, security labels, operational manuals, and protective accessories.
  • The request must be accompanied by verified proof of purchase, specifically referencing your official 4-digit or 5-digit Zaokae order number.

4. Structured Step-by-Step Return Execution Process

  1. Step 1 - File a Request: Initiate communication by emailing our dedicated data officer at support@zaokae.com. Please supply your order identifier, product description, and an objective summary of your return motivation.
  2. Step 2 - Retrieve Your Prepaid Label: Upon verification of your purchase data chain, our team will transmit a digital, fully prepaid return shipping label directly to your inbox within 12 business hours. This file contains precise drop-off guidelines and routes your parcel safely to our designated authorized return consolidation network within the United States. (Please note: Do not mail merchandise back to the original shipping address printed on the carrier box, as those represent automated sorting facilities incapable of processing consumer returns).
  3. Step 3 - Package and Hand Over: Securely enclose the eligible merchandise in its original box, attach the provided prepaid logistics label firmly to the exterior, and drop the parcel off at your nearest designated carrier facility.

5. Refund Inspection and 10-Day Processing Guarantee

Upon physical arrival of your returned parcel at our designated logistics hub, our technicians will execute a compliance inspection within 2 business days. A formal electronic notification will be generated instantly to update you regarding the validation or structural rejection of your refund based on the item's condition parameters.

  • Approved Resolutions: Following standard validation, your financial credit is initiated instantly. The transaction total will automatically revert back to your original payment infrastructure (e.g., Credit Card networks, PayPal routing lines).
  • Guaranteed Settlement Timeframe: We guarantee that all validated refunds are fully initiated and processed out from our merchant accounts within 10 business days. Please acknowledge that your personal banking institution or credit card provider may require an additional 2 to 5 operational business days to clear the transaction onto your personal statement.

6. Immediate Protocols for Damaged, Defective, or Erroneous Freight

Please audit your package composition immediately upon carrier hand-over. If an item is structurally defective, broken during transit, or if you received an incorrect product variant, please report the issue to support@zaokae.com within 48 hours of drop-off. Kindly enclose digital photo or video evidence. We will arrange a priority replacement package or initiate a full financial refund immediately, waiving all standard return logistics requirements at 100% cost absorption on our part.

Verified Corporate Entity and Support Correspondence

For continuing updates, tracking audits, or legal inquiries regarding our refund pipelines, please contact our administrative parent headquarters:

Store Identity: Zaokae
Legal Parent Corporate Body: MDJ FOODS PTY LTD
Australian Company Number (ACN): 697 259 135
Jurisdiction of Inception: Corporations Act 2001, New South Wales, Australia
Customer Care Email: support@zaokae.com
Direct Business Phone: +61 485 842 116
Corporate Operating Address: Unit 4, 10 Bates Ave, Paddington, NSW 2021, Australia