Privacy policy
This Privacy Policy describes how Zaokae (referenced herein as "the Store", "we", "us", or "our"), wholly owned and operated by the legal registered entity MDJ FOODS PTY LTD (ACN: 697 259 135, registered in New South Wales, Australia), collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.zaokae.com (the "Site"), utilize our related commercial infrastructure, or otherwise communicate with us (collectively, the "Services").
Our e-commerce infrastructure is hosted and powered by Shopify Inc., enabling us to securely provide our Services to you. For the purpose of this policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or an individual communicating directly with our support desk. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you understand the collection, utilization, and disclosure frameworks of your information as described herein.
1. Personal Information We Collect or Process
When we use the term "personal information," we refer to any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to you or another specific individual. Personal information does not include data that has been permanently anonymized or de-identified so that it can no longer be reasonably linked to you. Depending on how you interact with our Services and where you reside, we may collect or process the following categories of personal information:
- Contact Details: Including your legal first and last name, physical shipping address, billing address, phone number, and verified email address.
- Financial Information: Including credit card, debit card, or other financial account numbers, payment card expiration dates, security codes, payment confirmations, and granular transaction data required to process secure checkouts in United States Dollars (USD).
- Account Credentials: If you choose to register an account, we collect your secure username, password hash, security verification questions, and localized account preferences.
- Transaction History: Detailed logs of items you view, add to your cart, place on your wishlist, purchase, return, exchange, or cancel.
- Customer Support Communications: Any specific text, imagery, or files you include when corresponding with us, such as email inquiries sent to support@zaokae.com or operational call notes.
- Device Tracking Information: Automated technical metrics regarding your hardware, operating system, browser type, internet service provider (ISP), network connection details, internet protocol (IP) address, and unique technical device identifiers.
- Usage Metrics: Data indicating your precise interactions with our storefront, such as time stamps of visits, page clickstreams, navigation paths, and scrolling behaviors.
2. Personal Information Sources
We gather personal data utilizing transparent, industry-standard legal mechanisms from the following channels:
- Direct Submission: Information you voluntarily provide to us when completing a purchase, creating an account, subscribing to marketing newsletters, or contacting our consumer desk.
- Automated Telemetry: System logs collected automatically when you navigate our platform, facilitated through safe operational cookies, pixels, and structural scripts embedded within the Shopify infrastructure.
- Service Providers: Data received from authorized third-party contractors executing tasks on our behalf, including verified payment processing gateways, shipping couriers, and fraud-detection networks.
3. How We Use Your Personal Information
We process your data strictly to execute legitimate business purposes in compliance with international consumer frameworks and United States commercial standards:
- Fulfillment of Services: To process secure transactions, bill your chosen payment method in USD, fulfill orders, print shipping labels, and handle legitimate 30-day returns and 10-day refunds.
- System Security & Fraud Prevention: To analyze transactions for potential security risks, malicious activity, or automated bot behavior, maintaining a fully encrypted SSL shopping environment.
- Direct Support: To provide accurate responses to customer inquiries, resolve billing discrepancies, and assist with delivery tracking details.
- Regulatory & Legal Compliance: To satisfy corporate tax, financial accounting obligations, or valid governmental law enforcement queries relevant to our corporate operating jurisdiction.
4. How We Disclose Personal Information
We do not sell your personal data. We disclose personal information exclusively to authorized entities necessary to perform standard transactional operations:
- Shopify Infrastructure: As our hosting provider, Shopify processes relevant customer data to ensure checkout integrity, system uptime, and secure platform performance.
- Transactional Vendors: We share your data with authorized payment processors and gateways (including but not limited to Shopify Payments, Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Google Pay, and Apple Pay) as well as fulfillment logistics couriers to complete your order lifecycle.
- Corporate Disclosures: We may disclose information if required to do so by applicable legal mandates, or to defend the statutory consumer protection rights of our business and our global users.
5. Children's Data & Privacy Protection
Our Services are directed strictly to adult consumers and are not intended for use by children. We do not knowingly collect, store, or process personal data relating to individuals under the age of majority in your jurisdiction. If a parent or legal guardian discovers that an underage individual has transmitted data to our system, please contact us immediately at support@zaokae.com to initiate permanent erasure protocols.
6. Security Frameworks and Data Retention
While no transmission method over the internet is completely impenetrable, we implement robust 256-bit SSL encryption to insulate your payment card details. We retain gathered personal information only as long as strictly necessary to maintain your active account, fulfill localized delivery mandates, comply with official tax auditing rules, or resolve outstanding civil disputes.
7. Your Rights and Choices (United States Regional Rights)
Depending on your state of residence within the United States (including compliance frameworks such as the California Consumer Privacy Act / CCPA), you may possess specific legal entitlements concerning your data:
- Right to Know / Access: The right to request formal disclosure of the categories and specific pieces of personal data we have compiled about you.
- Right to Rectification: The right to demand that inaccurate or incomplete elements of your personal information be corrected.
- Right to Deletion: The right to request the complete erasure of your compiled data from our active databases, subject to standard financial legal retention exclusions.
To exercise any of these privacy rights, please submit a formal request via email to our data privacy officer at support@zaokae.com. We will verify your identity using standard cross-matching protocols prior to executing any data modification or removal, and we promise zero discrimination against any consumer exercising their legal privacy rights.
8. Comprehensive Corporate Contact Information
For questions regarding this Privacy Policy, our general data processing standards, or to execute your consumer privacy options, please contact our administrative head office directly through the verified corporate channels listed below:
Store Brand Name: ZaokaeLegal Corporate Parent Entity: MDJ FOODS PTY LTD
Official Corporate Number (ACN): 697 259 135
Customer Care Email: support@zaokae.com
Verified Business Telephone: +61 485 842 116
Registered Corporate Headquarters Address:
Unit 4, 10 Bates Ave,
Paddington, New South Wales 2021,
Australia